After removing spyware or malware, if you have problems connecting to the Internet, you may need to initialize your TCP/IP network settings. To restore your connection, follow the directions below for the type of Windows computer you use.
Windows 7 computers
Click Start in the lower-left corner of the screen.
Click in the Start Search box and type the following command:
cmd
When cmd.exe appears in the Programs box, right-click it and select Run as administrator as shown in the following graphic:
Click Continue if the User Account Control dialog box prompts you whether to run this program.
In the window that appears, type the following command:
netsh winsock reset
The window should look similar to the following:
Press ENTER.
Restart your computer.
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